How TechCore Solutions Eliminated Email Security Threats with SpamTitan
A Case Study in Transformational IT Security
Company Background
TechCore Solutions is a mid-sized accounting firm located in Frederick, MD, specializing in financial services for technology startups and small-to-medium enterprises. With 68 employees including 42 accountants, 15 administrative staff, 8 management personnel, and a 3-person IT team, TechCore handles sensitive financial data for over 200 clients.
Prior to implementing SpamTitan, TechCore relied on their email provider’s basic security features supplemented by endpoint antivirus software. Their infrastructure included:
- Microsoft 365 Business Premium subscriptions
- Default Exchange Online Protection (EOP)
- Legacy antivirus solution at the endpoint level
- No dedicated email filtering or sandboxing capabilities
The firm was experiencing increasing security challenges as their client base grew and they became a more attractive target for cybercriminals.
"We were constantly fighting fires. Our team was spending too much time responding to email threats rather than supporting our core business. We needed a solution that would be proactive rather than reactive."
The Challenge
TechCore Solutions faced mounting email security issues that were directly impacting their operations and reputation. Their existing email security measures were proving to be inadequate:
Security Incidents
- In Q2 2023, three employees were successfully phished, resulting in compromised credentials that required a system-wide password reset
- A sophisticated spear-phishing attack targeting the CFO nearly resulted in a wire transfer of $47,000 to fraudulent accounts
- Multiple ransomware-laden attachments reached user inboxes, with one successfully executing before being contained
- Client tax documents were accidentally sent to incorrect recipients due to auto-complete failures combined with similar domain name tricks
Inadequacies of Previous Solution
Their existing email protection system was inadequate and failed to:
- Detect sophisticated phishing attempts using domain spoofing techniques
- Provide adequate sandboxing for suspicious attachments
- Offer protection against business email compromise attacks
- Supply detailed reporting for compliance requirements
- Scale effectively with their growing business needs
This problem was growing every day and severely impacting performance and security.
"Before SpamTitan, I spent nearly half my week dealing with email security issues."
Quantifiable Impact
38 security incidents requiring intervention in the previous year
Number of email security incidents over the past year
Number of phishing emails reaching inboxes
Solution Implementation
After evaluating several options, TechCore Solutions partnered with Clark Computer Services, who recommended SpamTitan as a comprehensive email security solution.
The entire implementation process was completed within one month, with minimal disruption to daily operations. The Clark Computer Services team provided comprehensive training for TechCore’s IT staff, ensuring they could manage and optimize the solution moving forward.
Clark Computer Services Solution
Key Features Implemented
- Advanced Content Filtering: Configured with industry-specific rules to catch accounting and finance-related phishing attempts
- Attachment Sandboxing: Implemented to analyze suspicious files before delivery
- Business Email Compromise Protection: Configured to detect CEO/CFO impersonation attempts
- DMARC Implementation: Deployed to prevent domain spoofing
- User Quarantine Management: Enabled self-service quarantine review for reduced IT burden
- Geo-Blocking: Restricted email from high-risk countries with no business relevance
- Time-of-Click URL Analysis: Added to examine links at the time of clicking rather than delivery
"From an implementation standpoint, SpamTitan was one of the smoothest deployments we've managed for a client of this size. The immediate results reinforced the value of the solution."
Results and Benefits
The implementation of SpamTitan delivered immediate and measurable improvements to TechCore’s email security posture and business operations.
92%
Reduction in annual security incidents
99%
Reduction in false positives
83% Reduction of IT hours spent on email security
295 user productivity hours saved, a $22K+ value.
49% improvement in malicious attachment detection.
Return on Investment (ROI)
Total first-year investment: $10,900
- SpamTitan implementation: $8,400
- Consulting: $2,500
Savings:
- IT time: 650 hrs @ $85/hr = $55,250
- Productivity: 295 hrs @ $75/hr = $22,125
- Breach prevention estimate: $42,000
- Total: $119,375
- First-year ROI: 995%
- Payback period: 1.1 months
"SpamTitan has transformed our security posture. What impresses me most is how invisible it is to our accountants while providing robust protection. Our team can focus on serving clients rather than worrying about email threats."
38 security incidents requiring intervention in the previous year
Number of email security incidents over the past year
Conclusion
TechCore’s experience with SpamTitan shows how targeted solutions can dramatically reduce risk while enhancing productivity. They now use enhanced security as a selling point in regulated markets.
Quotes from stakeholders reaffirm SpamTitan’s impact on operations, security, and user trust.
For more information, contact our sales team.
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