Frequently Asked Questions
DO I HAVE TO SIGN A CONTRACT TO GET IT SERVICES FROM CLARK?
No. We want to do business with you in whatever way makes you feel most comfortable. We take care of many of our clients on a “Break/Fix” or Time and Materials basis. While it’s not necessary, most of our clients do transition from a la carte services to customized contract arrangements over time because it is easier and more cost effective for them.
WHAT IS A “PEACE OF MIND” PACKAGE?
Our Peace of Mind Package is designed to give small and medium-sized businesses the confidence that their IT infrastructure is always secure, reliable, and optimized. This comprehensive service plan takes the worry out of managing your technology, allowing you to focus on running your business while we handle the rest.
HOW CAN MANAGED IT SERVICES HELP MY BUSINESS GROW
Managed IT services streamline your technology needs by proactively managing your infrastructure, reducing downtime, and ensuring your systems are always optimized. At Clark Computer Services, we tailor IT solutions to meet your business goals, allowing you to focus on growth while we handle the technical challenges.
WHAT INDUSTRIES DOES CLARK COMPUTER SERVICES SPEACIALIZE IN?
We provide IT support to a range of industries, including professional services, construction, healthcare, and non-profits. Our expertise ensures your business gets customized solutions to meet industry-specific requirements, such as compliance, cybersecurity, and operational efficiency.
CAN YOU HELP WITH CYBERSECURITY FOR MY BUSINESS
Absolutely. We specialize in comprehensive cybersecurity solutions tailored to protect your business from threats like ransomware, phishing attacks, and data breaches. Our services include advanced threat monitoring, employee training, and managed firewalls to keep your business safe.
WHAT IS THE MOST IMPORTANT THING I NEED TO DO FROM AN IT PERSPECTIVE?
Backing up your data is the single most important thing you must do daily. By running a cloud-based backup nightly at a scheduled time, we can monitor the backups that are occurring at your place of business. At the end of each back-up, the system sends us an email confirming the success or failure of the back-up. When we get informed that your back-up has failed, we send a technician to promptly resolve the issue and restore lost data if needed.
DO YOU OFFER IT CONSULTING FOR GROWING BUSINESSES?
Yes, we offer IT consulting services designed to help small and medium-sized businesses scale efficiently. Whether it’s migrating to the cloud, upgrading your network, or planning for future growth, our team will work with you to create a custom roadmap.
WHAT KIND OF SUPPORT DO YOU PROVIDE FOR REMOTE WORK SETUPS?
We provide end-to-end IT solutions for remote work, including secure VPN setups, cloud-based collaboration tools, and endpoint protection. With Clark Computer Services, your remote teams can stay connected and productive no matter where they’re located.
DO YOU OFFER 24/7 IT SUPPORT FOR BUSINESSES?
Yes, our team offers around-the-clock support to ensure your business operations run smoothly. From troubleshooting issues to monitoring your systems, we’re here to help whenever you need us.
CAN CLARK COMPUTER SERVICES HELP WITH COMPLIANCE FOR MY INDUSTRY?
Yes, we help businesses stay compliant with industry regulations like HIPAA, PCI-DSS, and others. We’ll assess your systems, provide recommendations, and implement solutions to ensure your IT infrastructure meets compliance requirements.
WHAT MAKES CLARK COMPUTER SERVICES DIFFERENT FROM OTHER IT PROVIDERS?
Our personalized approach sets us apart. We don’t believe in one-size-fits-all solutions. Instead, we take the time to understand your business and deliver tailored IT services that align with your goals, all backed by responsive and reliable customer support.
DO YOU OFFER CLOUD SOLUTIONS FOR BUSINESSES?
Yes, we specialize in cloud services, including migration, management, and optimization. Whether you need a secure storage solution, cloud-hosted applications, or hybrid setups, we’ll ensure your cloud infrastructure is scalable and cost-effective.
CAN YOU MANAGE OUR BUISINESS'S ENTIRE IT INFRASTRUCTURE
Absolutely. With our managed IT services, we act as your IT department, handling everything from hardware and software to network management and cybersecurity. You can count on us to keep your systems running at peak performance.
- Have a different question?
☆☆☆☆☆ 5/5
