Working with Clark Computer Services is like having your own IT department. We not only deliver reliable, expert service when and where you need it, we also make it our business to understand your business. You can count on us to offer you strategies, solutions, and services that will help you and your team work more efficiently and productively. But don’t just take our word for it — here’s what some of our customers have to say:
Clark Computer Services functions as the IT department for each of our companies. Anytime any of our employees at any of our locations has any sort of computer-related issue, we call Darren and his staff — and it’s as good as fixed. Sometimes they can walk the user through the solution on the phone, or address the problem remotely, but when that process doesn’t work, they make a site visit, usually the same day. We rely on them to keep our servers up and running, they create our remote log-ins, and outfit any new areas within our office space the way we need them to be. For example, they set up both of our conference rooms with technology that supports video-conferencing.
In addition to emergency and planned maintenance, one of the most helpful things they do is maintain an inventory of our IT assets, organization-wide. They know exactly what kind of computer, laptop, tablet, and SmartPhone each user has, the date of purchase, and other valuable information. At the beginning of each year before I do budgets, I sit down with Clark and figure out when it’s time to purchase new equipment and/or upgrade technologies.
On Christmas Eve, one of our employees inadvertently opened a virus at their work computer that immediately spread throughout the network. It was badly-timed and inconvenient, but Darren came over right away — his quick response saved us from what could have been a much worse disaster!
Darren and his team at Clark Computer Services are experts at everything to do with computers — and just as importantly, they get things done quickly and always with a smile.
— Renee Stambaugh, Senior Accountant
We’ve been customers of Clark Computer Services since 2004 and I can’t imagine working with anyone else. They are an extremely dedicated group of people whom we can always count on to make sure our IT systems are fully up and running, any hour of the day or night. From backing up our data, to safeguarding our IT infrastructure from virus attacks, and everything in between, Clark takes care of everything.
Several years ago, when we moved our operation into new headquarters, the Clark team was right there with us — anticipating issues, solving them preemptively, and troubleshooting the inevitable glitches that came up along the way. The new space had some challenges, but Clark recommended options to make sure the transition was seamless for us and invisible to our customers.
Clark’s technicians also understand the workflow management suite of software products we use called Builder MT™. Unique to the construction industry, Builder MT™ is made up of fully-integrated modules that our field staff and office personnel use daily. Because keeping Builder MT™ online and working smoothly is key to our productivity, Clark has made it a priority to understand how the software components work independently and together so they can solve any problems that develop quickly.
The bottom line for us is that, no matter what type of computer issue we have, they respond promptly, pleasantly, and thoroughly. It’s a good feeling to have an IT partner who honestly cares as much as we do about keeping our data safe and accessible and our computer-based business tools working at peak efficiency.
— Mechelle Taccino, Property & Corporate Manager
Clark Computer Services has been our go-to IT company for as long as we’ve had computers and an Internet connection. From daily system hiccups and simple performance problems, to more complex security and access issues, they handle everything for us.
Firestone’s business is spread out across three contiguous buildings on Market Street, each separated from the other by a 24-inch brick wall. It’s a charming and historic location, but it presented some real problems for Internet connectivity. Clark Computer Services came out and assessed the problem, presented us with some solutions, and helped us make the decision that best fit our needs. Within a few days, they were installing a professional-grade Wireless Internet system — and it works like a charm. Our signal is strong and our access is consistent — Internet issues are a thing of the past and everyone is happy!
I’m more than grateful to have an IT partner that treats me and my business like their top priority. No matter how large or small our need is, they respond promptly, pleasantly, and thoroughly. There may be other IT service providers who have the technical expertise, but Clark Computer Services has the whole package: up-to-date knowledge and great skills combined with the soft skills that make working with them an absolute pleasure.
— Kathy Wasley, Partner
Back in 2010, our in-house server crashed. We tried to contact the company that had installed it, but they were nowhere to be found. This was a real emergency for the company. Obviously, no business can afford to be offline for very long — certainly not one like ours. We needed immediate assistance, so we reached out to Clark Computer Services.
They responded right away and got us back online quickly. They also recommended some changes to our infrastructure that were not only more efficient but less expensive. They migrated our phone service from Voice Over Internet Protocol (VOIP) to another vendor, moved our file storage to a cloud-based option, and suggested some other alternative technologies that have served us very well.
Ours is a very regulated industry with very specific mandates in place to protect our clients’ privacy and data integrity. Clark is our trusted partner in making sure that Key Financial is always in compliance with these requirements.
Since then, whenever we have an IT-related problem of any kind, we call Clark. They are always readily accessible. It takes a lot off my plate to know that no matter how complex the problem is, help is just a phone call away.
— Jason Jennings, Managing Partner
Clark Computer Services is a perfect blend of competence and customer services. We all know “great people” who do IT support, but if they can’t get the job done, that’s a problem.
Seakay has projects across the country, so reliable connectivity among our field and office staff is critical. Clark manages and monitors our cloud storage system to be sure that information is right at our team’s fingertips whenever they need it. They take care of setting up new equipment, including laptops, ToughBooks, tablets, and SmartPhones. They are also in charge of security and access, always ensuring that the right people can get to the right information at the right time. As employees leave the company and new ones are hired, our needs in this area tend to be fluid — Clark is top-notch at staying on top of all of this.
We’ve been working with Clark Computer Services for nearly 13 years, and there has never been an issue they haven’t been able to solve or a time when they have not been available to us. That kind of reliability is rare — and we value it very highly.
I would highly recommend Clark Computer Services to any business looking for a competent, responsive IT partner who makes excellent customer service they’re top priority.
— Sam Ott, Chief Financial Officer
The firm had an emergency situation with our server several years ago at the same time our IT consultant became unavailable. We reached out to several companies to help us out, and Clark Computer Services was the only one willing to lend a hand without us signing a contract. We really appreciated that option, and they got to work right away.
Getting us back online was a detailed process, but they worked quickly and were with us every step of the way — they took care of purchasing and installing the new server and getting us set up with all the new software we needed, including Quickbooks™, our time-keeping program, and a complex tax accounting program that some of our attorneys use.
In the past, we felt like we were simply “reacting” to our IT-related problems. We especially like how proactive Clark is – they seem to pay close attention to our needs and make recommendations for us to consider if they feel a problem may be looming. This strategy gives us the time to respond to our IT issues instead of just reacting to them.
We also like how good all of the technicians are at explaining the issue and how to address it. This is a very technical field but they have a way of talking with us that makes it all a bit more clear. I would highly recommend Clark Computer Services to any small business in need of caring and friendly IT support. They just don’t come any better.
— Office Manager