Clark Computer Services

Clark Computer Services Success Stories Ausherman Properties Logo

Clark Computer Services functions as the IT department for each of our companies. Anytime any of our employees at any of our locations has any sort of computer-related issue, we call Darren and his staff — and it’s as good as fixed. Sometimes they can walk the user through the solution on the phone, or address the problem remotely, but when that process doesn’t work, they make a site visit, usually the same day. We rely on them to keep our servers up and running, they create our remote log-ins, and outfit any new areas within our office space the way we need them to be. For example, they set up both of our conference rooms with technology that supports video-conferencing.

In addition to emergency and planned maintenance, one of the most helpful things they do is maintain an inventory of our IT assets, organization-wide. They know exactly what kind of computer, laptop, tablet, and SmartPhone each user has, the date of purchase, and other valuable information. At the beginning of each year before I do budgets, I sit down with Clark and figure out when it’s time to purchase new equipment and/or upgrade technologies.

On Christmas Eve, one of our employees inadvertently opened a virus at their work computer that immediately spread throughout the network. It was badly-timed and inconvenient, but Darren came over right away — his quick response saved us from what could have been a much worse disaster!

Darren and his team at Clark Computer Services are experts at everything to do with computers — and just as importantly, they get things done quickly and always with a smile.

— Renee Stambaugh, Senior Accountant

Clark Computer Services IT Support Services Leadership Page Darren Clark in his office

Darren Clark

President and Owner

I left big business to start Clark Computer Services in 2003; not because I had a grand vision, but because I had three young children who needed their Dad around. Knowing I had to replace my salary, I went door-to-door visiting small businesses to introduce myself and ask if they needed IT support. I heard story after story from business owners and office managers about IT companies not returning calls and emails, grumpy technicians showing up late or not at all, and systems being down for days, weeks, and in some cases…months. I realized quickly that there was a clear and pressing need for reliable, honest, and professional IT support completed pleasantly and on time.

This experience created the foundation for Clark Computer Services and helped me articulate the vision that has guided the company for more than 15 years:

We will make customer service our highest priority and ensure that all customers receive friendly, reliable, and professional service on every job, at every sales call, and on everything we do.

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