One of the most important things I’ve learned from being a small business owner and running an IT Managed Services Provider is that there is no single factor that affects security and performance as much as IT Maintenance.
As you might imagine, there are a lot of different parts in properly performing IT Maintenance – more than I realized when I first started on this path as a small business MSP. In the video, I talk about all of the reasons why IT Maintenance is important, and in doing so I touch on parts that could use a bit more explaining. So below are some specific resources that will help you to better grasp everything that is involved.
There are a lot of reasons I’ve been able to successfully grow Clark Computer Services, but I strongly believe that a commitment to IT Maintenance has been one of the most important. When it comes down to it, claiming that you make customer service your highest priority falls a little flat if you’re not taking care of your client’s maintenance needs.
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I left big business to start Clark Computer Services in 2003; not because I had a grand vision, but because I had three young children who needed their Dad around. Knowing I had to replace my salary, I went door-to-door visiting small businesses to introduce myself and ask if they needed IT support. I heard story after story from business owners and office managers about IT companies not returning calls and emails, grumpy technicians showing up late or not at all, and systems being down for days, weeks, and in some cases…months. I realized quickly that there was a clear and pressing need for reliable, honest, and professional IT support completed pleasantly and on time.